Legal & Privacy Center

Transparency about how we handle information on neurakind.com and in NeuraKind applications, including consumer apps such as Chamate and AI services we deploy for businesses on secure cloud infrastructure.

Company Information

Legal name
NEURAKIND LIMITED COMPANY
Tax ID
0402341225
Registered office
Lot 03, B2-2 Area, Qua Giang South Residential Area, Hoa Xuan, Da Nang, Viet Nam
Email
support@neurakind.com
Phone
+84 911 299 639

Privacy Policy

1. Introduction

Welcome to NeuraKind (NEURAKIND LIMITED COMPANY). This policy explains how we collect and use personal data when you visit neurakind.com, contact us, or use our applications and services, including consumer products such as Chamate and AI solutions we build and deploy for businesses.

NeuraKind applies AI technology to deliver practical services. We do not position ourselves as a developer of proprietary foundation models; where AI capabilities are involved, they may be provided through established third-party services operated on secure cloud infrastructure, subject to the practices described here and in product-specific notices.

2. Data We Collect

Personal data means information that can identify you. Depending on how you interact with us, we may collect:

  • Identity & contact data: name, email address, phone number, and details you submit through our contact form or correspondence.
  • Technical data (website): IP address, browser type, device information, and similar logs needed to operate and protect neurakind.com.
  • App & service usage data: information you provide when using our applications, for example, account details, conversation or voice interaction content in Chamate (English speaking practice), feedback, and settings, processed to deliver and improve those services.
  • Business engagement data: information related to partnerships, enterprise deployments, or support requests.

3. How We Use Your Data

We use personal data only where we have a lawful basis, including:

Providing our services

Operating our website, responding to inquiries, delivering AI-powered applications (such as Chamate), and fulfilling contracts for business deployments and support.

Security & improvement

Protecting our systems and users, troubleshooting issues, and improving product quality and reliability, using aggregated or minimized data where possible.

4. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Access is limited to personnel and partners who need it for legitimate business purposes. Specific security measures may vary by product and deployment environment; see our Security Overview for more detail.